Hi, I’m Ben.
Creative developer.
Long-time web tinkerer.
For almost 20 years, I’ve been building for the web, working on massive game titles such as No Man’s Sky and Fable Legends (RIP). Welcome to my personal space and microblog: a stream of what I’m learning, playing, thinking, and doing.
More about meRecent writing
Basic Gmail SMTP setup for Ghost
Item flow: a potential concept for masonry layouts
Recent notes
2026-04-17 22:26
On the 6th April, I placed an order online for a new ottoman bed base (honestly, life as a 40 year old is crazy!). The next day, an email landed titled, "Your order is now in production". Sweet!
However, by the 16th, I hadn't heard anything else, so I did what anyone in my situation would do and (politely) emailed the company's support address asking for an update on my order.
A day later (today), I got a response:
Good evening Ben, I hope you're well.
Our delivery partner will contact you once the order has been dispatched.
Kind regards,
<Company Name>*
What in the dismissive, unhelpful world of how not to reply to a customer is that? No acknowledgement or apology that the order is taking longer than expected (for reference, the website says delivery is 3-7 working days, and it's now been 9).
*I've left out the company name for now. Let's see how this plays out first. If it doesn't go well, I'll be back to spill the tea. 🍵
2026-04-16 17:49
I used InDesign today. I've no idea how long its been since I last used it. I hope a long time passes before I need to use it again.
2026-04-14 08:30
Glad to report that I've fully recovered from yesterday's food poisoning. I'm almost a full kilogram lighter today than I was yesterday, but I would not recommend food poisoning as a weight loss tactic 😅