2026-04-17 22:26

On the 6th April, I placed an order online for a new ottoman bed base (honestly, life as a 40 year old is crazy!). The next day, an email landed titled, "Your order is now in production". Sweet!

However, by the 16th, I hadn't heard anything else, so I did what anyone in my situation would do and (politely) emailed the company's support address asking for an update on my order.

A day later (today), I got a response:

Good evening Ben, I hope you're well.

Our delivery partner will contact you once the order has been dispatched.

Kind regards,
<Company Name>*

What in the dismissive, unhelpful world of how not to reply to a customer is that? No acknowledgement or apology that the order is taking longer than expected (for reference, the website says delivery is 3-7 working days, and it's now been 9).

*I've left out the company name for now. Let's see how this plays out first. If it doesn't go well, I'll be back to spill the tea. 🍵